There has been one comment, from Gee Ranasinha-
I think for most marketers 'cross channel' has morphed into today's 'mot du jour': omnichannel".
I understood cross-channel to mean repurposing content originally designed for one channel, into another. Creating a print ad, email newsletter and landing page for the same campaign, for example. For me the "omnichannel' approach is taking a more holistic view of content - i.e. not 'imposing' (if you'll pardon the printing pun) a potentially restrictive structure on content until it's destined for output. It comes from a position that most customers navigate across numerous touchpoints prior to purchase.
An omnichannel approach ostensibly places higher value on customer experience, with a network of channels working together and interdependently, with the goal of a more consistent (and hopefully positive) brand experience.
This makes a lot of sense. I will check out how it connects with the Print Show in Telford and IPEX at the NEC.
Known events-
11th Oct 12.30 LinkedIn for Lead Generation John Heffernan
12th Oct 13.40 Win with Web , Win with Print Rob Finnie
1 Nov 15.30 Print in Publishing Alice Audley
@RedLiveDigital John Heffernan
@grafeniaplc Rob Finnie
@KEXINO Gee Ranasinha
@AliceAudley Alice Audley
@JasonMillerCA Jason Miller
me Will Pollard @will789gb
continues as tweets, Pulse update later
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